Customer Service
Customer Service
After working in a Service Industry for the past 13 years I have learnt that Australians really like good customer service and will pay extra to have a supplier who gives that service.
About 2 weeks ago my son Blake asked me to buy a pair of jeans from a Web Site for $99. I am glad it was not my money paying for them. The site uses Pay Pal of which I have an account, so I used it. On the weekend Blake said he still had not received the goods. I looked at my Pay Pal receipt and sent an e-mail to the link in the e-mail. It bounced back.
By now I am starting to worry that we have been ripped off. Blake gets me back onto the site we originally bought it from and it is still up and looks legit. I use the contact details on there and shoot off my Pay Pal receipt. That night i get a reply saying that Pay Pal stuffed up and he did not have our order. Says it will be 2 days. Yeah Right!!!!
Today Blake gets home from school and there is a package in the mail box. He opens it up and there are his Jeans, plus a little surprise, 2 T Shirts as well. Blake is stoked to say the least. Apparently Afends Jeans and apparel is well known in the skate scene, I have no idea. All I can say is that this is excellent customer service. Blake ended up with a pair of $99 jeans plus 2 shirts that sell for $45 each. There is no way this guy lost money, but he did gain a loyal customer.
May 01 2008 08:31 pm | General
